Returns & Exchanges

At Emma®, we want you to feel completely at home with your purchase, which is why we offer a 100-night risk-free trial on all mattresses and sleep accessories. If you aren't satisfied, we will arrange a full refund and pick up the items at no additional cost to you.

Return Process

• 1.
  Initiate Your Return

  Log into our online returns portal with your order number and email address to start the request process.

• 2.
  Schedule a Pickup

  For large furniture and mattresses, our specialized logistics team will contact you to coordinate a convenient collection time.

• 3.
  Prepare the Item

  Ensure the product is in a clean, hygienic condition; there is no need to try and fit mattresses back into their original boxes.

• 4.
  Receive Your Refund

  Once the item is collected or received at our warehouse, we will process your full refund to the original payment method within 14 business days.