Frequently Asked Questions
Everything you need to know about transforming your home with Emma®.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Does Emma® offer a trial period for furniture and mattresses?
Yes, we offer a 100-night risk-free trial on all sleep products and a 30-day satisfaction guarantee on our home decor and furniture collections.
How do I initiate a return or exchange?
To start a return, simply visit our online Returns Portal with your order number and email address. We provide pre-paid shipping labels for all eligible domestic returns.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Affirm.
Are your materials sustainably sourced?
At Emma®, we prioritize sustainability. Our wood is FSC-certified, and our textiles meet OEKO-TEX® Standard 100 requirements to ensure they are free from harmful substances.
Do you provide assembly services for larger furniture items?
We offer White Glove Delivery and assembly services for an additional fee at checkout for select zip codes. This includes room-of-choice delivery and full setup.